Supervision Key Link to Productivity Leslie Rue 11e - Test Bank Instant Download - Complete Test Bank With Answers Sample Questions Are Posted Below Chapter 05 Managing Change and Innovation True / False Questions 1. Change as it applies to supervision can be classified in three major categories: technological, environmental, …
$19.99
Supervision Key Link to Productivity Leslie Rue 11e – Test Bank
Instant Download – Complete Test Bank With Answers
Sample Questions Are Posted Below
Chapter 05
Managing Change and Innovation
True / False Questions
| 1. | Change as it applies to supervision can be classified in three major categories: technological, environmental, and internal to the organization.
True False |
| 2. | Environmental change includes all of the changes internal to the organization.
True False |
| 3. | An extreme way that an employee may resist change is sabotaging the change.
True False |
| 4. | Resistance to change is a reaction common only to troublemakers.
True False |
| 5. | If interpersonal relations are threatened, employees are less likely to resist an upcoming change.
True False |
| 6. | If a supervisor openly discusses upcoming changes, employees will be more likely to accept the change.
True False |
| 7. | When affected employees have been involved in a change from, or near, its inception, they will usually actively support change.
True False |
| 8. | In implementing change, time aspect is irrelevant because people have already bought into the idea.
True False |
| 9. | Once a specific change has been singled out for implementation, the supervisor should always begin the implementation by explaining the five W’s and an H to the employees.
True False |
| 10. | Where other tactics will not work or are too expensive, the strategy for overcoming resistance to change should be explicit plus implicit coercion.
True False |
| 11. | Where speed is essential and the change initiators possess considerable power, the strategy for overcoming resistance to change should be manipulation plus co-optation.
True False |
| 12. | Usually the longer it takes to implement a change, the greater the positive impact there is on productivity, performance, and morale.
True False |
| 13. | If employees feel understood and supported by their supervisor, they are much more likely to endorse the change.
True False |
| 14. | Once a change is proposed or becomes known to an employee, he or she evaluates its impact on him or her.
True False |
| 15. | Innovation involves coming up with new ideas, whereas creativity involves implementing the new idea.
True False |
| 16. | Many management experts today believe that resistance to change is an organization’s best sustainable source of growth, competitive advantage, and new wealth.
True False |
| 17. | Innovation is usually confined to a few departments or to a small group of “innovations.”
True False |
| 18. | Organizations must involve everyone in the innovation process.
True False |
| 19. | As the rate of change increases for today’s organizations, the ability to innovate has become obsolete.
True False |
| 20. | Managers, supervisors, and employees should be encouraged to develop mental models as ways of stretching their minds to find new and better ways of doing things.
True False |
Multiple Choice Questions
| 21. | ________________ have an indirect impact on the supervisor.
|
| 22. | ________________ changes refer to things such as budget adjustments and methods changes.
|
| 23. | Which of the following changes includes such things as new equipment, machinery, and processes?
|
| 24. | New government regulations, new social trends, and economic changes are examples of:
|
| 25. | Most major changes in an organization are initiated at the ________________ levels of management.
|
| 26. | The degree of employees’ trust is determined mainly by the:
|
| 27. | To ensure that changes are accepted by employees without much resistance, the supervisor must:
|
| 28. | If upper management is planning to implement a totally unreasonable change, the supervisor should:
|
| 29. | A major advantage of an oral discussion over an email or a written memo is that:
|
| 30. | In a situation where someone or some group will clearly lose out in a change and where that group has considerable power to resist, the right approach to overcome resistance to change would be:
|
| 31. | The advantage of the explicit and implicit coercion strategy for overcoming resistance to change is that:
|
| 32. | The advantage of the education plus communication strategy for overcoming resistance to change is that:
|
| 33. | The drawback of the participation plus involvement strategy for overcoming resistance to change is that:
|
| 34. | The drawback of the manipulation plus co-optation strategy for overcoming resistance to change is that:
|
| 35. | When people are resisting because of adjustment problems, the ________________ approach for overcoming resistance to change should be used.
|
| 36. | Where there is a lack of information or inaccurate information and analysis, the ________________ approach for overcoming resistance to change should be used.
|
| 37. | Which of the following theories states that there are two natural sets of forces that impact on any change—those forces that resist the change and those forces that encourage the change?
|
| 38. | Innovation:
|
| 39. | Creativity:
|
| 40. | Which of the following is a principle for creating a learning organization?
|
Short Answer Questions
| 41. | List the three categories of changes affecting the supervisor.
|
| 42. | List some of the barriers to change.
|
| 43. | List suggestions for reducing resistance to change.
|
| 44. | Discuss how a supervisor can implement changes in the most logical place.
|
| 45. | What are the five W’s and an H that the supervisor should explain to the employees to begin the implementation of the changes?
|
| 46. | What are three factors that specifically affect the time required to successfully implement a change?
|
| 47. | What is the change model? List the reasons that affect the change model.
|
| 48. | Compare and contrast innovation and creativity.
|
| 49. | Discuss the principle of personal mastery for creating a learning organization.
|
| 50. | What is team learning?
|
Chapter 05 Managing Change and Innovation Answer Key
True / False Questions
| 1. (p. 92) |
Change as it applies to supervision can be classified in three major categories: technological, environmental, and internal to the organization.
TRUE |
| Difficulty: 2 Medium |
| 2. (p. 92) |
Environmental change includes all of the changes internal to the organization.
FALSE |
| Difficulty: 1 Easy |
| 3. (p. 93) |
An extreme way that an employee may resist change is sabotaging the change.
TRUE |
| Difficulty: 1 Easy |
| 4. (p. 93) |
Resistance to change is a reaction common only to troublemakers.
FALSE |
| Difficulty: 2 Medium |
| 5. (p. 94) |
If interpersonal relations are threatened, employees are less likely to resist an upcoming change.
FALSE |
| Difficulty: 1 Easy |
| 6. (p. 95) |
If a supervisor openly discusses upcoming changes, employees will be more likely to accept the change.
TRUE |
| Difficulty: 1 Easy |
| 7. (p. 96) |
When affected employees have been involved in a change from, or near, its inception, they will usually actively support change.
TRUE |
| Difficulty: 2 Medium |
| 8. (p. 96) |
In implementing change, time aspect is irrelevant because people have already bought into the idea.
FALSE |
| Difficulty: 2 Medium |
| 9. (p. 96-97) |
Once a specific change has been singled out for implementation, the supervisor should always begin the implementation by explaining the five W’s and an H to the employees.
TRUE |
| Difficulty: 2 Medium |
| 10. (p. 98 Fig 5.4) |
Where other tactics will not work or are too expensive, the strategy for overcoming resistance to change should be explicit plus implicit coercion.
FALSE |
| Difficulty: 1 Easy |
| 11. (p. 98 Fig 5.4) |
Where speed is essential and the change initiators possess considerable power, the strategy for overcoming resistance to change should be manipulation plus co-optation.
FALSE |
| Difficulty: 1 Easy |
| 12. (p. 98) |
Usually the longer it takes to implement a change, the greater the positive impact there is on productivity, performance, and morale.
FALSE |
| Difficulty: 2 Medium |
| 13. (p. 99) |
If employees feel understood and supported by their supervisor, they are much more likely to endorse the change.
TRUE |
| Difficulty: 1 Easy |
| 14. (p. 100) |
Once a change is proposed or becomes known to an employee, he or she evaluates its impact on him or her.
TRUE |
| Difficulty: 2 Medium |
| 15. (p. 100) |
Innovation involves coming up with new ideas, whereas creativity involves implementing the new idea.
FALSE |
| Difficulty: 1 Easy |
| 16. (p. 100) |
Many management experts today believe that resistance to change is an organization’s best sustainable source of growth, competitive advantage, and new wealth.
FALSE |
| Difficulty: 1 Easy |
| 17. (p. 100) |
Innovation is usually confined to a few departments or to a small group of “innovations.”
FALSE |
| Difficulty: 2 Medium |
| 18. (p. 100) |
Organizations must involve everyone in the innovation process.
TRUE |
| Difficulty: 1 Easy |
| 19. (p. 101) |
As the rate of change increases for today’s organizations, the ability to innovate has become obsolete.
FALSE |
| Difficulty: 1 Easy |
| 20. (p. 102) |
Managers, supervisors, and employees should be encouraged to develop mental models as ways of stretching their minds to find new and better ways of doing things.
TRUE |
| Difficulty: 2 Medium |
Multiple Choice Questions
| 21. (p. 92) |
________________ have an indirect impact on the supervisor.
|
| Difficulty: 2 Medium |
| 22. (p. 92) |
________________ changes refer to things such as budget adjustments and methods changes.
|
| Difficulty: 2 Medium |
| 23. (p. 92) |
Which of the following changes includes such things as new equipment, machinery, and processes?
|
| Difficulty: 1 Easy |
| 24. (p. 92) |
New government regulations, new social trends, and economic changes are examples of:
|
| Difficulty: 2 Medium |
| 25. (p. 92) |
Most major changes in an organization are initiated at the ________________ levels of management.
|
| Difficulty: 2 Medium |
| 26. (p. 95) |
The degree of employees’ trust is determined mainly by the:
|
| Difficulty: 1 Easy |
| 27. (p. 95) |
To ensure that changes are accepted by employees without much resistance, the supervisor must:
|
| Difficulty: 1 Easy |
| 28. (p. 96) |
If upper management is planning to implement a totally unreasonable change, the supervisor should:
|
| Difficulty: 2 Medium |
| 29. (p. 96) |
A major advantage of an oral discussion over an email or a written memo is that:
|
| Difficulty: 2 Medium |
| 30. (p. 98 Fig 5.4) |
In a situation where someone or some group will clearly lose out in a change and where that group has considerable power to resist, the right approach to overcome resistance to change would be:
|
| Difficulty: 2 Medium |
| 31. (p. 98 Fig 5.4) |
The advantage of the explicit and implicit coercion strategy for overcoming resistance to change is that:
|
| Difficulty: 2 Medium |
| 32. (p. 98 Fig 5.4) |
The advantage of the education plus communication strategy for overcoming resistance to change is that:
|
| Difficulty: 2 Medium |
| 33. (p. 98 Fig 5.4) |
The drawback of the participation plus involvement strategy for overcoming resistance to change is that:
|
| Difficulty: 1 Easy |
| 34. (p. 98 Fig 5.4) |
The drawback of the manipulation plus co-optation strategy for overcoming resistance to change is that:
|
| Difficulty: 1 Easy |
| 35. (p. 98 Fig 5.4) |
When people are resisting because of adjustment problems, the ________________ approach for overcoming resistance to change should be used.
|
| Difficulty: 2 Medium |
| 36. (p. 98 Fig 5.4) |
Where there is a lack of information or inaccurate information and analysis, the ________________ approach for overcoming resistance to change should be used.
|
| Difficulty: 2 Medium |
| 37. (p. 99) |
Which of the following theories states that there are two natural sets of forces that impact on any change—those forces that resist the change and those forces that encourage the change?
|
| Difficulty: 1 Easy |
| 38. (p. 100) |
Innovation:
|
| Difficulty: 1 Easy |
| 39. (p. 100) |
Creativity:
|
| Difficulty: 2 Medium |
| 40. (p. 102) |
Which of the following is a principle for creating a learning organization?
|
| Difficulty: 3 Hard |
Short Answer Questions
| 41. (p. 92) |
List the three categories of changes affecting the supervisor.
Change as it applies to supervision can be classified in three major categories: technological, environmental, and internal to the organization. |
| Difficulty: 2 Medium |
| 42. (p. 93-94) |
List some of the barriers to change.
Fear of the unknown, threat to job or income, fear that skills and expertise will lose value, threats to power, inconvenience, and threats to interpersonal relations are some of the barriers to change. |
| Difficulty: 2 Medium |
| 43. (p. 95-96) |
List suggestions for reducing resistance to change.
Suggestions for reducing resistance to change include building trust, discussing the upcoming changes, involving employees, making sure the changes are reasonable, avoiding threats, following a sensible time schedule, implementing the changes in the most logical place, and explaining the five W’s and an H to the employees. |
| Difficulty: 2 Medium |
| 44. (p. 96) |
Discuss how a supervisor can implement changes in the most logical place.
The supervisor often has some choice about where changes will take place. Common logic should be followed when making decisions. Certain employees are naturally more adaptable and flexible than others. It makes good sense to introduce any changes through these employees. The supervisor who makes it a point to know his or her employees usually has a pretty good idea as to which of them are most likely or least likely to be flexible. Where possible, changes should be implemented in a way that minimizes their effect on interpersonal relationships. The supervisor should not attempt to disturb smooth-working work groups. |
| Difficulty: 2 Medium |
| 45. (p. 96-97) |
What are the five W’s and an H that the supervisor should explain to the employees to begin the implementation of the changes?
Once a specific change has been singled out for implementation, the supervisor should always begin the implementation by explaining the five W’s and an H to the employees—What the change is, Why the change is needed, Whom the change will affect, When the change will take place, Where the change will occur, and How the change will take place. |
| Difficulty: 2 Medium |
| 46. (p. 98-99) |
What are three factors that specifically affect the time required to successfully implement a change?
Communication in the form of information about the change from both an organizational and personal perspective, engagement or the opportunity for people to become involved in the process and to have input into the decisions affecting the change, and the support provided to employees throughout the change process are the three factors that specifically affect the time required to successfully implement a change. |
| Difficulty: 2 Medium |
| 47. (p. 100) |
What is the change model? List the reasons that affect the change model.
Once a change is proposed or becomes known to an employee, he or she evaluates its impact on him or her. Based on the outcome of this evaluation (destructive, threatening, uncertain, or positive) the employee responds to the change by either opposing, tolerating, accepting, or joining. The entire process is affected by (1) the extent of information the employee has about change, (2) the extent of participation the employee has in the change decision, (3) the trust the employee has in the initiator of the change, and (4) the experience the employee has had with change. |
| Difficulty: 2 Medium |
| 48. (p. 100) |
Compare and contrast innovation and creativity.
Innovation refers to doing new things. Creativity is the thinking process involved in producing an idea or a concept that is new, original, useful, or satisfying to its creator or to someone else. Creativity involves coming up with new ideas, whereas innovation involves implementing the new idea. |
| Difficulty: 2 Medium |
| 49. (p. 102) |
Discuss the principle of personal mastery for creating a learning organization.
The principle of personal mastery for creating a learning organization suggests that individual managers, supervisors, and employees must be empowered to experiment, innovate, and explore. |
| Difficulty: 2 Medium |
| 50. (p. 102) |
What is team learning?
Team learning is the process of aligning a team so as to avoid wasted energy and to get the desired results. |
| Difficulty: 2 Medium |
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
Original price was: $30.00.$20.00Current price is: $20.00.
