Chapter 21: Making Assignments, Coaching, and Analyzing Performance

Chapter 21: Making Assignments, Coaching, and Analyzing Performance

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

 

Multiple Choice

Identify the choice that best completes the statement or answers the question.

 

____     1.   Which of the following is an important role of the nurse manager?

1.	Give daily bedside care.
2.	Administer medications at least 2 to 3 times weekly.
3.	Coordinate the unit’s activities.
4.	Independently set goals.

 

 

____     2.   Effective delegation involves which of the following?

1.	Clear identification of the delegated task
2.	Accurate documentation
3.	The ability to reward positive behavior of a staff member
4.	The assignment of a specific number of in-service education hours

 

 

____     3.   You are the nurse manager and know that you must assess a client’s needs before you can delegate a task regarding that patient to a certified nursing assistant. Assessing the client’s needs involves:

1.	determining whether patient goals have been met.
2.	gathering information about the client.
3.	giving care to the client.
4.	planning care and formulating the written nursing care plan.

 

 

____     4.   In order to gain the cooperation of staff members, you ask for their input on patient care and share information regarding patient care. These actions are examples of:

1.	empowerment.
2.	delegation.
3.	accountability.
4.	teaching.

 

 

____     5.   As the nurse manager, when you hold staff members responsible for their actions and require them to document on flow sheets such tasks as intake, output, and personal care, which of the following terms applies?

1.	Responsibility
2.	Empowerment
3.	Accountability
4.	Delegation

 

 

____     6.   Susie, an LPN, is employed in her first job. She has been there for 8 months, and yesterday she was informed that she had been chosen as employee of the month. The facility’s recognition of Susie’s work is an example of:

1.	empowerment.
2.	formal positive feedback.
3.	informal positive feedback.
4.	rewards.

 

 

____     7.   When a staff member makes a mistake, the nurse manager should:

1.	ignore the mistake and give the person another chance.
2.	punish the person.
3.	call all staff members together to discuss the mistake.
4.	accept the mistake and help the person learn from the mistake.

 

 

____     8.   The most common reason for employee error is:

1.	lack of adequate supervision.
2.	lack of adequate staffing.
3.	lack of knowledge.
4.	lack of adequate counseling.

 

Answer Section

 

MULTIPLE CHOICE

 

1. ANS:  3

The nurse manager needs to coordinate the creative ideas of the staff. The manager cannot unilaterally set goals but must add the input of all involved so goals can be achieved.

 

PTS:   1                    REF:   Chapter: 21    OBJ:   Objective: 1

KEY:  Content Area: Delegation | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

2. ANS:  1

The delegated task must be clearly identified before work can be assigned.

 

PTS:   1                    REF:   Chapter: 21    OBJ:   Objective: 1

KEY:  Content Area: Delegation | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

3. ANS:  2

You are gathering information about the client both subjectively and objectively, which will give you the information you need to make assignments.

 

PTS:   1                    REF:   Chapter: 21    OBJ:   Objective: 1

KEY:  Content Area: Delegation | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

4. ANS:  1

You demonstrate empowerment by showing respect for the staff and valuing their input.

 

PTS:   1                    REF:   Chapter: 21    OBJ:   Objective: 2

KEY:  Content Area: Empowerment | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

5. ANS:  3

Accountability requires that the staff understands your expectations and that they are responsible for their assignments and goals.

 

PTS:   1                    REF:   Chapter: 21    OBJ:   Objective: 3

KEY:  Content Area: Coaching | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

6. ANS:  2

Formal recognition programs are important for employee morale and are a way of recognizing valued employees and their contributions.

 

PTS:   1                    REF:   Chapter: 21    OBJ:   Objective: 3

KEY:  Content Area: Analyzing Performance | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Applying

 

7. ANS:  4

Mistakes are learning opportunities that should be dealt with positively, not negatively. Managers should help staff members learn from their mistakes.

 

PTS:   1                    REF:   Chapter: 21    OBJ:   Objective: 3

KEY:  Content Area: Coaching | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

 

8. ANS:  3

Most mistakes occur because the employee lacks knowledge about the policies and procedures of the facility. Teaching and providing the correct information will prevent the recurrence of errors.

 

PTS:   1                    REF:   Chapter: 21    OBJ:   Objective: 3

KEY:  Content Area: Counseling | Integrated Processes: Communication and Documentation | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding