Chapter 3: Effective Communication

Chapter 3: Effective Communication

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

1. A number of trends have been identified that impact communication, especially health care communication. Which of the following is not one of these identified trends?

ANS:  C

A variety of trends have been noted that can impact effective communication in society. These trends can also influence communication in health care environments and make it challenging for nurses and other health care professionals. Some of these identified trends are: 1) increasing diversity of the United States; 2) aging population; 3) technology; and 4) reliance on written communication using electronic data causing a shift from visual, auditory, and kinesthetic modes. Even with these changes in trends, nurses are still required to have keen writing skills in order to communicate effectively.

PTS:   1                    DIF:    Comprehension

TOP:   Trends in Society that Affect Communication

2. A written assignment sheet provides a number of different functions that assist the nurse with delegation and patient care functions. Which of the following is not one of these expectations of a written assignment sheet?

ANS:  D

The written assignment sheet is one method in which nurses can organize and delegate patient care to members of the health care team. Some of the functions and expectations of a written assignment sheet include: 1) transmits information on what care is to be provided by whom per shift; 2) provides NAPs with a list of patients they are to care for per shift; and 3) provides nurses with a list of patients they are responsible for per shift. While the registered nurse does use the written assignment sheet to delegate and assign care, the responsibility for care ultimately remains with the nurse, as NAPs can provide care, but cannot assume full responsibility for patient care.

PTS:   1                    DIF:    Analysis         TOP:   Elements of the Communication Process

3. Three questions have been identified which can assist nurses seeking effective communication. Which of the following is not one of these three questions?

ANS:  A

Three key questions have been noted to assist nurses in enhancing effective communication. These three questions are: 1) Was there a sender and receiver for the communication?; 2) Was the communication received? (not necessarily whether the message was agreed with or not); and 3) Did the communication change behavior and result in the intended outcome?

PTS:   1                    DIF:    Application    TOP:   Communication Skills and Delegation

4. A number of important skills pertaining to communication have been defined to assist nurses with effective communication. Which of the following is not one of these important identified skills?

ANS:  C

Four key communication skills have been noted to assist nurses with facilitating effective communication. These most important skills are: 1) attending; 2) responding; 3) clarifying; and 4) confronting.

PTS:   1                    DIF:    Comprehension                               TOP:   Communication Skills

5. The communication skill that involves active listening is called __________.

ANS:  D

Four important skills that impact effective communication for nurses are attending, responding, clarifying, and confronting. The skill of attending requires active listening, and that the nurse pay close attention to what is being communicated verbally and nonverbally.

PTS:   1                    DIF:    Knowledge    TOP:   Attending