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Chapter_01_Introduction_to_Computer_User_Support

A Guide to Computer User Support for Help Desk and Support Specialists 6e ByFred Beisse

$2.99

Chapter_01_Introduction_to_Computer_User_Support

 

Complete Chapter Questions With Answers

 

Sample Questions Are Posted Below

 

1. End-user computing refers to the use of computers for both business and personal use.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   2

 

2. The first computers used widely in businesses were available during the 1940s.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   3

 

3. The goal of transaction processing on early computers was to replace as much manual processing of business information as possible with automated processing.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   4

 

4. Among the reasons for the growth in decentralized computing was the availability of inexpensive personal computer hardware and productivity software.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   4

 

5. The applications development backlog was due to the inability of computer professionals to design and write programs fast enough to keep up with the demand for new applications.

  a. True
  b. False

 

ANSWER:   True
POINTS:   1
REFERENCES:   5

 

6. All knowledge workers are computer professionals.

  a. True
  b. False

 

ANSWER:   False
POINTS:   1
REFERENCES:   5

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