Supervisory Management 9th Edition by Donald C. Mosley - Test Bank

Supervisory Management 9th Edition by Donald C. Mosley – Test Bank

 

Instant Download – Complete Test Bank With Answers

 

 

Sample Questions Are Posted Below

 

1. Mastering the art of delegation and empowerment is essential to a leader’s growth, development, and
   1. True
   2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.01

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

2. Granting authority is one of the key aspects of
   1. True
   2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.01

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

3. Accountability is the right to tell others how to act to reach organizational
   1. True
   2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

4. The process by which leaders distribute and entrust activities and related authority to other people in the organization is known as
   1. True
   2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

5. The three key aspects of delegation are granting authority, assigning responsibility, and requiring
   1. True
   2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

6. Accountability flows
   1. True
   2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

7. Decentralization refers to the extent to which authority is delegated from one unit of the organization to
   1. True
   2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

8. According to the formal authority view, authority flows
   1. True
   2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

9. Organizations can function properly without a system of
   1. True
   2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

10. Authority comes with position and results from delegation by a higher-level
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

11. According to the formal view of authority, authority exists because someone was granted
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

12. There are two views of authority: the acceptance view of authority, and the informal view of
    1. True
    2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

13. The acceptance view of authority states that a supervisor’s authority originates only when that supervisor has

accepted his/her own authority.

1. True
2. False

 

ANSWER:                            False

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

14. Power is not related to
    1. True
    2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

15. A high need for power is an important characteristic of successful
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

16. The only way that power can be obtained is by
    1. True
    2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

17. Referent power is based on people’s identification with a leader and what that leader
    1. True
    2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

18. A manager’s power is diminished when he or she shares it with
    1. True
    2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

19. Empowerment is the granting of authority to employees to make key decisions within their enlarged areas of
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

20. Companies that focus on employee empowerment place a high priority on recruiting and selecting the right
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

21. Some leaders do not like to delegate tasks due to the desire for
    1. True
    2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

22. In terms of delegation, managers never feel that their employees are capable of doing tasks better than they
    1. True
    2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

23. The strength of the manager–subordinate relationship is a key determinant of managerial
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

24. One reason for employees not welcoming delegation is the fear of
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

25. Increased delegation may cause stress to
    1. True
    2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

26. Managers must assess an employee’s job maturity level and need for growth when selecting an employee for

delegation.

1. True
2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

27. Reframing and training helps organizations to face adaptive challenges through changing values and behaviors and by helping to identify new approaches and
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.06

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

28. Experiential learning refers to using an integrated process of experiencing, identifying, analyzing, and generalizing to gain insights in
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.07

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

29. Delegation leads to employee
    1. True
    2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.08

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

30. Two of the least effective ways of empowering and developing people are coaching and
    1. True
    2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.07

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

31. One of the benefits of delegation is that employees will have enhanced
    1. True
    2. False

 

ANSWER:                            True

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.08

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

32. Successful executives see themselves and their companies as dominating the
    1. True
    2. False

 

ANSWER:                            False

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.08

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

33. Unsuccessful executives underestimate
    1. True
    2. False

 

ANSWER:                            True

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.08

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

34.         is best defined as the process by which leaders distribute and entrust activities and related authority to other people in an
    1. Delegation
    2. Controlling
    3. Motivation
    4. Centralization

 

ANSWER:                            a

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.01

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

35.        is a key aspect of
    1. Contingency planning
    2. Requiring accountability
    3. Financing
    4. Brainstorming

 

ANSWER:                            b

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

36. In mid- to large-size organizations, the provides information to employees about the important job-related
    1. job specialization
    2. job rotation
    3. job description
    4. job simplification

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

37. Granting authority, assigning responsibility, and requiring accountability are part of the:
    1. delegation
    2. regulation
    3. consolidation
    4. deregulation

 

ANSWER:                            a

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

38. The right to do something, is known as:

 

ANSWER:                            b

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

39. Authority flows:

 

ANSWER:                            a

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

40. Accountability flows:

 

ANSWER:                            d

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

41.         is best defined as the obligation that is created when an employee accepts a leader’s delegation of
    1. Accountability
    2. Responsibility
    3. Control
    4. Dominance

 

ANSWER:                            a

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

42. The CEO of an organization fires a department head. The CEO is most likely to have got his authority from:
    1. the middle
    2. the supervisory
    3. the operative
    4. the board of

 

ANSWER:                            d

POINTS:                              1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Application

 

43. According to the formal theory of authority, authority is:

 

ANSWER:                            a

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

44. According to the acceptance theory of authority:
    1. a manager has authority if the manager accepts that
    2. a manager has authority when it has been accepted by the manager’s
    3. a manager has authority when the authority is conferred upon him or her by higher
    4. a manager has authority if he has formerly performed a managerial role in a different

 

ANSWER:                            b

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

45.         is the the ability to influence individuals, groups, events, and
    1. Power
    2. Accountability
    3. Responsibility
    4. Parity

 

ANSWER:                            a

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

46. Which of the following is true of power?
    1. A high need for power is an important characteristic of successful
    2. Power is not related to
    3. Staff personnel have little power but much authority to influence line
    4. A leader’s possession of authority is sufficient to assure that subordinates respond as the leader’s

 

ANSWER:                            a

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

47. Which of the following is an informal reward?
    1. Pay
    2. Promotion
    3. Verbal praise
    4. Employees’ bonuses

 

ANSWER:                            c

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

48.         results from people’s perceived expectation that punishment will follow if they do not comply with the orders

of a leader.

1. Reward power
2. Coercive power
3. Referent power
4. Expert power

 

ANSWER:                            b

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

49. Tom is a very charming, hard-working, and dedicated leader. Which of the following types of power is Tom most likely to possess because of these qualities?
    1. Coercive power
    2. Reward power
    3. Intuitive power
    4. Referent power

 

ANSWER:                            d

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Application

 

50. Jane is a manager and is highly knowledgeable and experienced in her area of specialization. Which of the following types of power is Jane most likely to possess owing to her knowledge?
    1. Expert power
    2. Referent power
    3. Coercive power
    4. Reward power

 

ANSWER:                            a

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Application

 

51.         develops from internalized values that dictate that a leader has an inherent right to influence
    1. Reward power
    2. Coercive power
    3. Legitimate power
    4. Control-of-information power

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

52. The driving idea of empowerment is to:
    1. get more work done by employees for the same amount of
    2. decrease the workload of operative employees and increase the workload of
    3. increase the workload of the top level
    4. provide employees closest to the work and to customers the opportunity to make

 

ANSWER:                            d

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

53. Which of the following is true of delegation?
    1. Managers usually delegate more to employees who they perceive to be
    2. Some leaders do not delegate because of a lack of trust in other
    3. Some leaders do not delegate because employees are held accountable for
    4. Managers do not delegate because delegation is ineffective in building

 

ANSWER:                            b

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

54. A reason for employees not welcoming delegation is:
    1. because they will not have the power to make
    2. because it will lead to increased centralization in the
    3. because the duties given to them are often ambiguous or
    4. because they have to do less work for lesser

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

55.         is defined as examining a situation from multiple vantage points to develop a holistic
    1. Deflecting
    2. Reframing
    3. Stagnating
    4. Recasting

 

ANSWER:                            b

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.06

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       BUSPROG: Analytic

 

56. Two of the most significant ways of empowering and developing people are coaching and:

 

ANSWER:                            a

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.07

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

57. Which of the following is a habit of unsuccessful managers?
    1. They know they don’t have all the
    2. They estimate obstacles
    3. They see themselves and their companies as dominating the
    4. There is a clear boundary between their personal interests and the corporation’s

 

ANSWER:                            c

POINTS:                              1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.08

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

58. Describe the three key aspects involved in the delegation

 

ANSWER:                            1.       Granting authority – giving the individual or team the right to do something.

2. Assigning duties and responsibilities – when key tasks associated with a particular task are

Requiring accountability – creating an obligation on the part of the employee who has

3. been delegated specified tasks, to be responsible to the next higher level of management to effectively carry out the assigned duties and

 

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.02

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

59. What are the two contradictory views regarding a manger’s source of authority?

 

ANSWER:                            The two contradictory views of authority are as follows:

 

 

 

1. 1. The formal authority view – According to the formal theory of authority, authority is conferred; authority exists because someone was granted

 

 

 

 

2.

POINTS:                             1

The acceptance of authority view disputes the idea that authority can be conferred. Those who believe in the acceptance view believe that a manager’s authority originates only when it has been accepted the group or individual over whom it is being exercised.

 

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.03

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

60. Describe the six different ways by which a manager can obtain/possess

 

ANSWER:                            Managers can possess reward power, which arises from the number of rewards that the manager is perceived as controlling. Managers can possess coercive power, which is the perceived expectation by the individuals over whom the manager has control, that punishment will follow from the manager if his/her orders are not complied with. The manager can possess legitimate power, which is power based on the manager’s designated role as a boss or leader. The manager can possess control-of-information power, which is power based on the possession of knowledge that others do not have, and the withholding or giving of this information. Managers can have referent power, which is power based on charisma, courage, and other traits that are conducive to the obtainment of referent power; and managers can possess expert power, which is power based on a leader’s expertise or knowledge in a particular area.

POINTS:                              1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

61. Define power. Explain how power can be

 

ANSWER:                            Power is the ability to influence individuals, groups, events, and decisions. The best way to expand power is to share it, for power can grow, in part, by being shared. Sharing power is different from giving it or throwing it away—delegation does not mean abdication. Effective leaders have a high need for power, but that need is directed toward the benefit of the organization as a whole. In addition, the need for power is stronger than the need to be liked by others. Thus, as a leader you must be willing to play the influence game in a controlled way. It appears that power-motivated leaders make their subordinates feel stronger rather than weaker.

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.04

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

62. What is “empowerment,”and what is the driving idea behind empowerment?

 

ANSWER:                            Empowerment is the granting of authority to employees to make key decisions within their enlarged areas of responsibility. The driving idea behind empowerment is that individuals closest to the work and to customers should make the decisions.

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

63. It is important for successful managers to be able to delegate effectively, yet many managers are reluctant to do

Describe the reasons why leaders fail to delegate.

 

ANSWER:                            Leaders sometimes fail to delegate because they feel that some of their power and authority will diminish, as well as their control over situations. Some leaders do not delegate because they do not trust others. Some leaders feel that employees will make mistakes for which they will be ultimately held accountable. Other leaders due to their insecurities, feel that their employees will do a better job at delegated tasks than they do, and therefore will be promoted and recognized ahead of them. Finally, one legitimate reason that leaders fail to delegate is that they have correctly assessed that their employees require additional training, coaching and experience in certain areas before being given some delegated tasks.

POINTS:                              1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.05

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

64. What are the reasons that employees may not welcome delegation?

 

ANSWER:                            Some employees have a fear of failure, while others may experience increased stress and feel that they are being overloaded with work. In addition, managers must clearly communicate with employees when delegating duties and responsibilities to them, otherwise employees might not appropriately complete the delegated tasks due to ambiguous and unclear duties and responsibilities which may lead to negative outcomes.

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.07

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

65. What are the adaptive challenges that organizations face today?

 

ANSWER:                            Adaptive challenges are changes in societies, markets, customers, competitive, and technology around the globe.

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.06

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

66. What are the two most significant ways of empowering and developing people?

 

ANSWER:                            The two most significant ways of empowering and developing people are through coaching and training.

POINTS:                              1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.07

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge

 

67. Describe the benefits of

 

ANSWER:                            Through delegation, employee development occurs, where employees learn from their experiences. Managers can assist individuals to analyze the reasons for success or failure on a task, so those individuals can grow from their experiences. Through delegation, managers can have improved control, whereby results, not specific actions, are emphasized. Managers who effectively delegate experience improved time management, and have more time to spend on trouble-shooting and planning. Finally, employees feel enhanced power, due to working in an environment where more people are knowledgeable and concerned about their organization’s objectives.

POINTS:                             1

DIFFICULTY:                     Difficulty: Moderate

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.08

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Comprehension

 

68. What are the seven habits of unsuccessful executives?

 

ANSWER:                            The seven habits of unsuccessful executives are as follows:

1. They see themselves and companies as dominating their
2. They identify so completely with the company that there is no clear boundary between

their personal interests and the corporation’s interests.

3. They think they have all the
4. They ruthlessly eliminate anyone who isn’t 100 percent behind
5. They are consummate spokespersons obsessed with the company
6. They underestimate
7. They stubbornly rely on what worked for them in the

POINTS:                             1

DIFFICULTY:                     Difficulty: Easy

LEARNING OBJECTIVES:   SPMT.MOSL.15.05.08

NATIONAL STANDARDS:   United States – BUSPROG: Reflective Thinking

KEYWORDS:                       Bloom’s: Knowledge