Leadership Roles And Management Functions in Nursing Theory And Application by Bessie L Marquis
Leadership Roles And Management Functions in Nursing Theory And Application by Bessie L Marquis
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Chapter 19 Leadership Roles And Management Functions in Nursing Theory And Application
Complete Chapter Questions With Answers
Sample Questions Are Posted Below
| 1. | What is the best combination that characterizes the communication process? | |
| A) | Sender–receiver–message | |
| B) | Receiver–message–sender | |
| C) | Sender–message–receiver | |
| D) | Message–sender–receiver | |
| Ans: | C | |
| Feedback: | ||
| The combination that best characterizes the communication process is sender–message–receiver. The other options would result in the likelihood of miscommunication. | ||
| 2. | When does communication have the greatest likelihood of being accurately interpreted? | |
| A) | More than one mode is used | |
| B) | Face-to-face communication is used | |
| C) | Written communication is used | |
| D) | The sender repeats the message using the same mode | |
| Ans: | A | |
| Feedback: | ||
| Using various communication methods in combination increases the likelihood that everyone in the organization who needs to hear the message actually will hear it. The other options are single methods. | ||
| 3. | Which statement concerning nonverbal communication is true? | |
| A) | It is consistent across cultures | |
| B) | It is given more credence than verbal communication when the two are incongruent | |
| C) | It should be minimized because it confuses the receiver regarding the true intent of the message | |
| D) | It is a significant part of the communication exchange only when it is not congruent with the verbal exchange | |
| Ans: | B | |
| Feedback: | ||
| Because nonverbal communication indicates the emotional component of the message, it is generally considered more reliable than verbal communication. None of the remaining options present true statements regarding nonverbal communication. | ||
| 4. | An RN is a team leader for a small module of patients. While listening to a tape-recorded report on Mr. Smith, one of your team members remarks, “My mother lives near him and she says his wife is a terrible housekeeper.” As the leader of the team, what will the RN do? | |
| A) | Ask the informant to be quiet | |
| B) | Include the information in report for the next shift | |
| C) | Ask the team member what the purpose was in sharing the information | |
| D) | Ignore the comment | |
| Ans: | C | |
| Feedback: | ||
| The role of the leader is to encourage communication that is appropriate and discourage communication that is inappropriate among staff. The other options fail to convey that responsibility. | ||
| 5. | The hospital is facing low census and downsizing. However, the RNs have been assured that everyone on the unit will keep their jobs and downsizing will occur through normal attrition and voluntary absences without pay. Today, the evening charge nurse reported that last evening the staff was discussing various rumors about mass layoffs. What is the best approach to take? | |
| A) | Tell an informal leader on the evening shift the truth and let the leader spread the news informally | |
| B) | Hold a meeting for all staff members and tell them that the rumor is not true | |
| C) | Ignore the rumor because it will soon pass | |
| D) | Find out who started the rumor and correct the information | |
| Ans: | B | |
| Feedback: | ||
| Nurse-leaders should intervene appropriately when communication problems (in this case, rumors) arise. The remaining options fail to fulfill that responsibility as effectively as the correct option does. | ||
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