Chapter 24: Managing Personal/Personnel Problems

Chapter 24: Managing Personal/Personnel Problems

Complete Chapter Questions With Answers

Sample Questions Are Posted Below

MULTIPLE CHOICE

1. The most important approach that a nurse manager can take with an emotionally troubled employee is to:

ANS:   C

Emotional difficulties are usually beyond the scope of skills that a nurse manager would normally employ. A referral needs to be made to a professional who is specifically prepared to deal with this kind of difficulty.

REF:    Pages 487, 488

TOP:    AONE competency: Communication and Relationship-Building

2. The nurse manager knows that the most serious effect that absenteeism has on the nursing unit is that:

ANS:   D

Reduced staffing adversely affects patient care. Employee morale suffers, care standards may be lowered, and additional stress is placed on working staff.

REF:    Pages 483, 484

TOP:    AONE competency: Knowledge of Healthcare Environment

3. In keeping with guidelines of the organization, the nurse manager documents staff problems. Documentation of disciplinary problems should:

ANS:   A

In documenting staff problems, it is important to specifically indicate what rules were broken or violated, consequences if behavior is not altered, employee’s explanation of the incidents, and the plan of action to achieve and to reach new goals.

REF:    Page 491         TOP:    AONE competency: Knowledge of Healthcare Environment

4. Before terminating an employee, a nurse manger must:

ANS:   B

It is important to know the policies of the organization to address disciplinary issues fairly and equitably, as well as to know the model that is employed to address employee problems.

REF:    Pages 492, 493

TOP:    AONE competency: Knowledge of Healthcare Environment

5. A nurse manager understands that the typical first step in handling an employee with a disciplinary problem is a:

ANS:   C

The progressive model of discipline advocates that the first step of the disciplinary process is the informal reprimand or verbal admonishment. The nonpunitive discipline model advocates reminding the employee of the employment policies and procedures of the agency.

REF:    Pages 491, 492

TOP:    AONE competency: Knowledge of Healthcare Environment